This past September I was nearly laid off again. This was five months into a new job after being laid off for 18 months! I was in a state of panic and disappointment. I just wanted a job that I enjoy doing with people I like and decent pay. My company was going through a reorganization and my position was no longer necessary because they were moving into a more automated process. Luckily for me, they saw my good work ethic and I was well liked so I talked myself into another position to keep working. Unfortunately, I talked myself into an IT help desk role.
I say unfortunately because I did not have a strong IT background or even answered phones as my job! How can I solve user’s problems if I don’t even know what to do!? A few weeks into this new role I had major anxiety every morning and even walked out of the office one day to cry in my car. Crying = literally blubbering on the phone with my friend Stacey. I wanted out of this job immediately.
Quitting without backup wasn’t an option and I really do like who I work with so I kept with it. I started giving myself pep talks in the morning, learned how to curb my anxiety and embrace the qualities I do have to offer instead of focusing on what I don’t have. I have made every effort to treat every frustrated user with patience and kindness while attempting to be confident in what I was doing.
I am four months in and I feel really good with how far I have come. I still love who I work with and have built a rapport with many of the user that call in. I feel confident in my ability to do my job which is a 180 from where I started.
I share these details because I want people to know that even though change sucks and times do get difficult; to push through because coming out the other side and learning things about yourself is priceless. Happy Friday xo